When you are buying goods on-line, you are entering a legally binding contract. The UK law is the applicable law and our guarantee valid within the UK.
All orders placed before 12 noon (GMT) on a business day (Monday to Friday) we aim to ship the same day, providing card security checks are complete; and stock availability is confirmed. Orders placed after 12 noon (GMT) may be shipped the following business day. Any orders over the weekend will be shipped on the Monday (except on Bank Holidays).
You will only ever pay one delivery charge per order processed. Our estimated times for delivery and standard charges are:
|Zone 1 - UK||1-2 Days Delivery||£6.00|
|Zone 2 - EU||3-7 Days Delivery||£20.00|
|Zone 3 - Worldwide||7-10 Days Delivery||£30.00 - All orders from outside the EU are VAT free|
All deliveries will require a signature
Whether you change your mind or require an exchange, you have 14 days from the day you receive an item to examine the goods and return them to us. Fill in the returns form supplied with your order, stating your reason for the return and whether you require a refund or an exchange.
Returned items must be unworn and in their original condition, with labels attached and in their original packaging. Once the return has been processed, you will be refunded within 14 days of us receiving the goods back.
Please ensure all returns are sent by recorded delivery to -
After the 14 days has passed we can only offer alternatives if the goods were mis-sold or if an item is faulty, only under these circumstances will we provide an exchange and if this is not available then we will refund. This guarantee excludes faults caused by neglect, misuse, accidents or normal wear and tear, and failure to follow instructions of care. This does not affect your statutory rights.
You can also order over the phone
Call us on 0131 557 4662
Mon-Fri: 10am - 6pm
Sat: 10am - 6pm